[otrs] Queue sorting by P2 e-mail address, not P1!

[Alex Mihicinac]

Geez, me again :-) something more I discovered - If mail header has this
params:
Resent-To: EMAIL-PROTECTED
Resent-Date: Tue, 27 May 2003 10:56:34 +0200
Resent-From: EMAIL-PROTECTED
Resent-Message-Id: <EMAIL-PROTECTED>

Then OTRS figures out correct "originate" From: address. So to clear
this out i'd like to  know, which mail headers OTRS checks? I can't find
this info in documentation.

With regards,

Alex

> -----Original Message-----
> From: EMAIL-PROTECTED [mailto:EMAIL-PROTECTED] On 
> Behalf Of Alex Mihicinac
> Sent: 27. maj 2003 9:35
> To: EMAIL-PROTECTED
> Subject: RE: [otrs] Queue sorting by P2 e-mail address, not P1!
> 
> 
> 
> Ooops. Typo at "When using P1 as From reference" should be 
> "When using P2 as From reference".
> 
> Sorry! :)
> 
> With regards,
> 
> Alex
> 
> > -----Original Message-----
> > From: EMAIL-PROTECTED [mailto:EMAIL-PROTECTED] On
> > Behalf Of Alex Mihicinac
> > Sent: 27. maj 2003 9:16
> > To: EMAIL-PROTECTED
> > Subject: [otrs] Queue sorting by P2 e-mail address, not P1!
> > 
> > 
> > Hi all,
> > 
> > I did some more tests and figured out that OTRS uses P2 level
> > e-mail addresses as From reference and not P1 level (which 
> > would be more appropriate!). Is there any way to handle this? 
> > When using P1 as From reference can be a lot of problems when 
> > receiving some forwards or bounces -> replying to these mails 
> > will result in wrong To: address, which would be from the guy 
> > who did bounce/forward, not the guy who send the original mail.
> > 
> > Thanks in advance!
> > 
> > With regards,
> > 
> > Alex
> > 
> > P.S. I'll finally have some time to put together my
> > EMAIL-PROTECTED installantion notes - can you guys tell me how 
> > would you like to have that?
> > 
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> > 
> 
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