[otrs] Composing New Email

Robert Kehl mailinglists at robertkehl.de
Mon Aug 16 20:20:57 CEST 2004


On Sunday, August 15, 2004 12:34 AM
Dave Owen <otrs at dave.co.nz> wrote:
> However, when I compose a new email, the signature is not visible in
> the textarea but gets added automatically when the email is sent.
> Sometimes I need to alter the signature slightly. Is it possible to
> have the signature appear in the textarea like it does in the ticket
> response textarea?  

Sorry, it doesn't seem so.

> Also, is there an equivalent to
> $Self->{ResponseFormat} for new emails?     

No, sorry, again there doesn't seem to be such.

> One last question - I noticed in the demo 1.3 beta version that the
> "Compose Email" option is missing altogether. Is this just a security
> measure? i.e. will the "Compose Email" option still be available in
> 1.3?   

Yes, it will.


hth,

Robert Kehl

PS: Please always use a fresh mail to sompose a fresh thread.


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