[otrs] if subject has [spam], send to "SPAM" queue and *NO* autoresponse?

Daniel Balan dbalan at bitdefender.com
Wed Aug 18 19:21:43 CEST 2004


Hello Jay,

       You just have to remove the auto response for x_Spam queue:
       Admin >  [ Auto Response <-> Queue ] >  Queue: x_Spam .

       It should look like this:
       "Sorry, no auto responses set!"

       Also make sure the queue name and
       'X-OTRS-Queue' =>> 'x_SPAM', are the same.
       You said you have a SPAM queue but the rule assigns the
       message to "x_SPAM"

       hth,
Daniel

Wednesday, August 18, 2004, 5:46:16 PM, you wrote:

Jay> hi,

Jay> i have this rule:


Jay>    $Self->{'PostMaster::PreFilterModule'}->{'1-x_Spam'} = {
Jay>      Module => 'Kernel::System::PostMaster::Filter::Match',
Jay>      Match => { Subject => '^\[spam\].*$', }, Set => { 'X-OTRS-Queue'
=>> 'x_SPAM', },
Jay>     };



Jay> how do I also tell it not to autorespond if this rule matches?

Jay> -- 

Jay> ;

Jay> Jay Vaughan
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=>> http://www.otrs.de/





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