me-lists at kernzeit.com
Wed Aug 25 15:01:23 CEST 2004
I want to use the Customer-Feature of OTRS, so our Agents
can search through the Customer-Data and do not have to
enter everything manually.
Now I have come to an conceptional problem:
- The "From"-Field should be the customer person who is
reporting in, because all the communication is done via
- We have a customer-email address for each customer with
customername at kernzeit.com which is used for internal
mail-archive-processing and should be used here, too!
- The person who is reporting the problem and with who we
are communicating in this case may _not_ be the customer.
In 90% of all cases our customer is a company for which
the "From"-person is working for...
Is anybody out there with such a conceptional problem?
How did you solved this?!?
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