[otrs] Deleting all tickets from a single queue
mtardif at sitepak.com
Wed Aug 25 11:35:30 CEST 2004
The OTRS FAQ (http://faq.otrs.org) covers deleting all tickets from
database. However, I would only want to delete all tickets from a single
The reason for this request is that the POP3 mailbox polled by OTRS
receives unsolicited messages. These are then manually moved to the JUNK
queue. However, after a few days only, it has become apparent that this
queue will become needlessly big. Furthermore, the JUNK queue is
constantly blinking in the interface, giving the impression messages
within should be handled. However, junk is junk, there is really no need
to handle these messages.
If there is no way of deleting all tickets from a single queue, is there
an alternative way of managing JUNK messages?
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