[otrs] for in-house support: assets and locations tables?

[lloyd]

hi -


when providing support within a company, you're often dealing with a 
piece of hardware like a problematic workstation.  the following 
capabilities would be very useful:

- have a table of ASSETS like workstations, servers, printers, etc
- have a table of LOCATIONS, to which you can assign assets
- be able to associate an asset with a ticket

this would allow you to:

- keep track of your asset inventory
- maintain a history of issues for each asset

is this possible with OTRS?  if not, might it be added in the future?

if not, is anyone aware of a similar FOSS tool that might be more 
appropriate for this task?


thanks