[otrs] Detecting and nuking spam via deamon ticket parsing: possible?

Martin Edenhofer me at otrs.de
Thu Aug 26 11:14:21 CEST 2004

Hi Lisa,

On Wed, Aug 25, 2004 at 10:26:28AM -0700, Lisa Shields wrote:
> [...] 
> Has anyone had any experience with this kind of script, or have suggestions,
> comments, or warnings?

In this case (in your sepcial case). You could write an own PostMaster
filter to do checks on incoming emails from mailer-daemon which use
the unknown address to do lookups and moves all open emails with the
same from address to an different queue.

For demo filter see: http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/PostMaster/Filter/
For otrs modules see: http://dev.otrs.org/ -> Kernel::System::Ticket

I hope this info helps you.

> best regards,
> Lisa
> Lisa Shields
> hyperWALLET Systems Inc
> 302-750 West Pender St
> Vancouver, BC Canada V6C 2T8

  Martin Edenhofer

((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication! 

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