[otrs] Detecting and nuking spam via deamon ticket parsing:
me at otrs.de
Thu Aug 26 11:14:21 CEST 2004
On Wed, Aug 25, 2004 at 10:26:28AM -0700, Lisa Shields wrote:
> Has anyone had any experience with this kind of script, or have suggestions,
> comments, or warnings?
In this case (in your sepcial case). You could write an own PostMaster
filter to do checks on incoming emails from mailer-daemon which use
the unknown address to do lookups and moves all open emails with the
same from address to an different queue.
For demo filter see: http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/PostMaster/Filter/
For otrs modules see: http://dev.otrs.org/ -> Kernel::System::Ticket
I hope this info helps you.
> best regards,
> Lisa Shields
> hyperWALLET Systems Inc
> 302-750 West Pender St
> Vancouver, BC Canada V6C 2T8
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
More information about the otrs