[otrs] for in-house support: assets and locations tables?
me at otrs.de
Thu Aug 26 11:28:21 CEST 2004
On Wed, Aug 25, 2004 at 02:30:38PM -0400, lloyd wrote:
> when providing support within a company, you're often dealing with a
> piece of hardware like a problematic workstation. the following
> capabilities would be very useful:
> - have a table of ASSETS like workstations, servers, printers, etc
> - have a table of LOCATIONS, to which you can assign assets
> - be able to associate an asset with a ticket
> this would allow you to:
> - keep track of your asset inventory
> - maintain a history of issues for each asset
> is this possible with OTRS? if not, might it be added in the future?
OTRS is currently not able handle assets. This module is already on our
todo list. But it's really a big thing.
We are looking for resources to be able to implement it.
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