[otrs] Pending Auto-Close tickets

Duarte Cordeiro duarte.cordeiro at cm-lisboa.pt
Thu Aug 26 15:37:46 CEST 2004


Answering to myself:

# state after pending
    # (state after pending time has reached)
    $Self->{StateAfterPending} = {
        'pending auto close+' => 'closed successful',
        'pending auto close-' => 'closed unsuccessful',
    };



-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Duarte Cordeiro
Sent: quinta-feira, 26 de Agosto de 2004 14:32
To: User questions and discussions about OTRS.
Subject: [otrs] Pending Auto-Close tickets

I must be doing something wrong.

First a quick question: What's the difference from pending auto close + and pending auto close - ?

Every ticket we put on pending auto close +, after reaching the pending time, it gerenates a email with the following error:

Subject: Cron <otrs at castor> $HOME/bin/PendingJobs.pl >> /dev/null
X-Cron-Env: <MAILTO=root at localhost>
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/opt/otrs/>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=otrs>

ERROR: No StateAfterPending found for 'pending auto close +' in Kernel/Config.pm!
ERROR: No StateAfterPending found for 'pending auto close +' in Kernel/Config.pm!

What could be wrong ?

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