[otrs] Internal Server Error:

Jonathan Hunt heyjon at sonic.net
Fri Aug 27 18:58:56 CEST 2004


Hello,

I hope this is what I should be doing to find help in troubleshooting OTRS.
I installed OTRS 1.2.4 via the source on a knoppix 3.4 system (kernel 
2.4). Following these directions: 
http://doc.otrs.org/1.2/en/html/install-cli.html#INSTALL-CLI-INSTALL I 
have a problem with # 10 during the first login to OTRS. I enter the 
login & password and I get an Internal Server Error. I check the apache 
logs and it says this every try I attempt to login:

------------------------------------------------
[Fri Aug 27 18:04:50 2004] index.pl: unix dgram connect: No such file or 
directory at ../..//Kernel/System/Log/SysLog.pm line 42
no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm 
line 42
[Fri Aug 27 18:04:50 2004] [error] [client 169.237.121.45] Premature end 
of script headers: /opt/otrs/bin/cgi-bin/index.pl
------------------------------------------------

So, I follow the troubleshooting tip: 
http://doc.otrs.org/1.2/en/html/problems-with-apache.html#AEN1346 .

I ran this command: perl -cw bin/cgi-bin/index.pl in /opt/otrs and it 
said "syntax OK".

I feel like it would help if I note that 
/opt/otrs/Kernel/System/Log/SysLog.pm exists.

Anyone know whats going on?

Thank You.

Jon H.


More information about the otrs mailing list