[otrs] Body when closing tickets

[Martin Edenhofer]

On Wed, Feb 18, 2004 at 01:06:44PM +0100, Daniel Seifert wrote:
> since upgrading to 1.2.1 (yes, we finally managed it after the link to
> the documentation at the website was working again) we notice that we
> have to actually give an explanation when we want to close a ticket. Can
> this be switched off and if yes, how?

Modify Kernel/Output/HTML/Standard/AgentClose.dtl

or the easiest way, add a config option like

[Kernel/Config.pm]

    $self->{DefaultCloseNoteText} = '-';

[...]

> Daniel Seifert <dseifert at gmx.de>

  Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication!