[otrs] Where config the Auto-Answer and Ticket number

Martin Edenhofer me at otrs.de
Tue Jan 6 15:20:26 CET 2004


Hi,

On Tue, Jan 06, 2004 at 08:11:34AM -0600, Grimes, David wrote:
> Did you configure the queue properties for notification? There is also user
> properties for notification as well... you probably checked those but I'm
> pretty sure that they are off by default.

Opps. Jepp. For agent notifications you also need to set it 
in the user preferences. 

http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AGENT

> HTH
> DG

  Martin Edenhofer

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