[otrs] Re: Moving lots of tickets to a new queue

Robert Kehl robert.kehl at otrs.de
Thu Jan 15 21:18:29 CET 2004


On Thursday, January 15, 2004 8:56 PM
Mark Mertel <mmertel at olympus.net> wrote:
> Can't you just update the queue_id in the ticket to table to reflect
> the new queue ?

You can, for sure, but it's not recommended to touch the raw database
when there'se no need to.

Regards,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388



More information about the otrs mailing list