[otrs] Filtering and Auto Responses

[Robert Kehl]

On Friday, June 11, 2004 6:47 PM
Juan Gonzalez <Juan at ideaforest.com> wrote:
> From: "customer care" <customercare at joann.com>
> To: "customer care" <customercare at joann.com>

Take care that you either do not use a system email adress as an agent's
adress or ensure that the reply that OTRS sends out to you as an agent
doesn't take the same way as incoming emails do. You'll most likely end
up with what you have: OTRS answering itself. Blame the built-in loop
protection for not ending up with several thousands of emails.

Regards,

Robert Kehl

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