[otrs] Queue View: Showing locked tickets.

Robert Kehl robert.kehl at otrs.de
Sat Jun 26 05:00:01 CEST 2004


On Friday, June 25, 2004 8:19 PM
D. Ryan Spott <rspott-list at cspott.com> wrote:
> I am obviously very dense here. I scrounged all around looking to see
> how I could make locked tickets show up in the general queue instead
> of being hidden. What change should I make to make this happen?

Set

    $Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"];

You're rendering your mailbox unuseful thereby.

hth,

Robert Kehl

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