[otrs] Error: Need CustomerID!!!

Yann Richard yann.richard at gmail.com
Tue Oct 19 12:00:50 CEST 2004


Hi,

   Which version of OTRS you use ?

I had the same problem with a custom version of OTRS 1.2 with CVS
backport (to have LDAP feature) and if my memory still good, I have
added this to my Kernel/Config.pm:

    # CustomerDefaultState
    # (default state of new customer tickets)
    $Self->{CustomerDefaultState} = 'new';

This already exist in the Kernel/Config/Default.pm in OTRS 1.3.


Regards,

     Yann Richard.



On Tue, 19 Oct 2004 11:28:37 +0300, Erol YILDIZ <erol at kemerkoy.k12.tr> wrote:
> Hi,
> 
> I have the configuration below for cutomers to authenticate via ldap and I get
> "Error: Need CustomerID". Any ideas?
> 
> Thanks
> 
>     # This is an example configuration for an LDAP auth. backend.
>     # (take care that Net::LDAP is installed!)
>     $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
>     $Self->{'AuthModule::LDAP::Host'} = '10.0.0.1';
>     $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=kemerkoy,dc=k12,dc=tr';
>     $Self->{'AuthModule::LDAP::UID'} = 'uid';
> 
>     # Check if the user is allowed to auth in a posixGroup
>     # (e. g. user needs to be in a group xyz to use otrs)
> #    $Self->{'AuthModule::LDAP::GroupDN'} =
> 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
> #    $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
>     # for ldap posixGroups objectclass (just uid)
>     $Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
>     # for non ldap posixGroups objectclass (with full user dn)
> #    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
> 
>     # The following is valid but would only be necessary if the
>     # anonymous user do NOT have permission to read from the LDAP tree
>     $Self->{'AuthModule::LDAP::SearchUserDN'} =
> 'cn=Administrator,dc=kemerkoy,dc=k12,dc=tr';
>     $Self->{'AuthModule::LDAP::SearchUserPw'} = 'w84megirl';
> 
>     # in case you want to add always one filter to each ldap query, use
>     # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
> '(objectclass=user)'
> #   $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
> 
>     # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
>     $Self->{'AuthModule::LDAP::Params'} = {
>         port => 389,
>         timeout => 120,
>         async => 0,
>         version => 3,
>     };
> 
>     # UserSyncLDAPMap
>     # (map if agent should create/synced from LDAP to DB after login)
>     $Self->{UserSyncLDAPMap} = {
>         # DB -> LDAP
>         Firstname => 'givenName',
>         Lastname => 'sn',
>         Email => 'suseMailAcceptAddress',
>         CustomerID => 'suseMailAcceptAddress',
>     };
> 
> --
> Erol YILDIZ
> HEV Okulları Kemerköy IT Departmanı
> http://www.kemerkoy.k12.tr
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> 


-- 
M. Yann Richard
yann.richard on gmail.com


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