[otrs] Set default of "Answered?" to Yes?

[Rudi Kramer]

I would also like to know it's quite irritating having to do this every time 
for every email when only 1 out of 100 emails will have "no" response.

Rudi

----- Original Message ----- 
From: "Pete McDonnell" <pmcdonnell at hipinteractive.com>
To: "User questions and discussions about OTRS." <otrs at otrs.org>
Sent: Wednesday, October 27, 2004 4:10 PM
Subject: [otrs] Set default of "Answered?" to Yes?


Is anyone able to provide and information or hints on how we might be able
to change this?

- Pete McDonnell
  Manager, Technical Services
  Hip Interactive


> -----Original Message-----
> From: Pete McDonnell
> Sent: Monday, October 25, 2004 5:31 PM
> To: 'User questions and discussions about OTRS.'
> Subject: RE: [otrs] Time Units: Default Value ?
>
> Would something similar work for changing the default of
> "answered?" to "Yes"?
>
> Thanks in advance.
>
> -Pete McDonnell
>
> -----Original Message-----
> From: Daniel Balan [mailto:dbalan at bitdefender.com]
> Sent: Monday, October 25, 2004 10:22 AM
> To: 'User questions and discussions about OTRS.'
> Subject: RE: [otrs] Time Units: Default Value ?
>
>
> You just have to modify the following files:
> /Kernel/Output/HTML/Standard/AgentClose.dtl
> /Kernel/Output/HTML/Standard/AgentCompose.dtl
> /Kernel/Output/HTML/Standard/AgentEmailNew.dtl
> /Kernel/Output/HTML/Standard/AgentForward.dtl
> /Kernel/Output/HTML/Standard/AgentNote.dtl
> /Kernel/Output/HTML/Standard/AgentPhone.dtl
> /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
> /Kernel/Output/HTML/Standard/AgentPending.dtl
>
> (for Standard theme) as follows:
> 1. set the value="1"  at line:
>  <td><input type="text" name="TimeUnits" value="1" size="3"></td>
>
> 2. If you need the working time to increase as your operator
> is working on the ticket please add this function:
> <script language="JavaScript" type="text/javascript">
> <!--
> var n_worktime = 1;
>
> setInterval ("incTime()", 1000 * 60 );
>
> function incTime()
> {
>     n_worktime ++;
>             document.forms.compose.TimeUnits.value = n_worktime;
> }
>
> //-->
> </script>
>
> Hth,
>
> Daniel
> > -----Original Message-----
> > From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]
> On Behalf
> > Of
> Franz
> > Ferdinand Esberger
> > Sent: Monday, October 25, 2004 5:05 PM
> > To: User questions and discussions about OTRS.
> > Subject: [otrs] Time Units: Default Value ?
> >
> > Hi everybody,
> >
> > Is there a way to set the default value for "Time Units" to another
> > value than just "0" ?
> >
> > any comments appreciated
> > greets
> >
> > Franz
> >
> >
> > ______________________________________
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