[otrs] Queue Management Question

Patrik Forsberg patrik.forsberg at dataphone.net
Thu Oct 28 19:04:02 CEST 2004


> Once I assign a ticket to one of my tech's personal queue, I can't see
> it anymore.
> 
> How can I view each tech's personal queue?  If there is no 
> method, then
> how can I manage my tech's workload?

Use the search button :)

Search for the agent/owner=tech + State=new and open.


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