[otrs] "This message was written in a character set other than yourown" error message

Sheline, Carl (LLU) csheline at llu.edu
Mon Sep 5 18:12:37 CEST 2005


Solved the problem by change tfmail char set to "us-ascii".
 

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Sheline, Carl (LLU)
Sent: Monday, September 05, 2005 4:03 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] "This message was written in a character set other than yourown" error message


I'm getting this error message on an incoming email that OTRS checks:

"This message was written in a character set other than your own.  If it is not displayed correctly, click here to open it in a new window."

The email is from a web form generated by tfmail.  I have confirmed that both character sets (tfmail and otrs) are iso-8859-1.

What gives?

Thanks,

Carl Sheline
csheline at llu.edu
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