[otrs] default queue

[Richard Mollel]

--- Alan Silver <acsilver at wisc.edu> wrote:

> Richard Mollel wrote:
> > --- Alan Silver <acsilver at wisc.edu> wrote:
> >
> >   
> >> Hello all:
> >>
> >> I am currently setting up otrs version 2.0.4 on
> rhel
> >> 4.
> >> Initially all mail was going into the Raw queue.
> >> All of the sudden (god knows what I did), it is
> >> getting sent to the 
> >> Postmaster queue instead.
> >>
> >> I also tried to set up a filter in the
> "PostMaster
> >> Filter Management" 
> >> admin page so that spam would go into the junk
> >> queue.
> >> But all that mail as well is being dumped into
> the
> >> Postmaster queue.
> >>
> >> Here is a snippet from my /var/log/messages
> >> [Notice][Kernel::System::Ticket::TicketCreate]
> New
> >> Ticket 
> >> [2006080210000014/test 8/2 1] created 
> >> (TicketID=13,Queue=Postmaster,Priority=3
> >> normal,State=new)
> >>
> >> Anyone have any ideas why it is delivering to
> >> Postmaster queue rather 
> >> than Raw?
> >>
> >> Thanks in advance
> >>
> >> al
> >>     
> >
> > What is the systemaddress that mail is sent to get
> to
> > your otrs system? In general, make it different
> from
> > the default one which by default is also used by
> > postmaster and raw. 
> > Under admin, select the queue that will be your
> mail
> > queue, assign it an email address that is
> different
> > from that of postmaster or raw.
> >
> > Richard
> >   
> Ahhhh
> 
> This is indeed my problem.
> So, it seems that what I set in the "System Email
> Address management" 
> area, then, email to that email address will go
> directly into the queue 
> specified.
> 
> So, in my case, I have one email address that is
> using otrs, call it 
> comphelp at xxx.com
> how do I set it so that email normally gets sent to
> the raw queue, but 
> that I can still use the filters based on headers so
> that I can filter 
> spam that is being sent top comphelp at xxx.com to the
> Junk queue?
> 
> alan

Check POP3 Account Management under PopMasterPOP3
Account. 
Select Dispatching by Email To Field.
The PosterMaster Filter will be still used....as
stated on that window::
"All incoming emails with one account will be
dispatched in the selected queue!
If your account is trusted, the already existing
x-otrs header at arrival time (for priority, ...) will
be used! PostMaster filter will be used anyway."

_Thanks

Richard Mollel

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