[otrs] default queue

[Alan Silver]

>> This is indeed my problem.
>> So, it seems that what I set in the "System Email
>> Address management" 
>> area, then, email to that email address will go
>> directly into the queue 
>> specified.
>>
>> So, in my case, I have one email address that is
>> using otrs, call it 
>> comphelp at xxx.com
>> how do I set it so that email normally gets sent to
>> the raw queue, but 
>> that I can still use the filters based on headers so
>> that I can filter 
>> spam that is being sent top comphelp at xxx.com to the
>> Junk queue?
>>
>> alan
>>     
>
> Check POP3 Account Management under PopMasterPOP3
> Account. 
> Select Dispatching by Email To Field.
> The PosterMaster Filter will be still used....as
> stated on that window::
> "All incoming emails with one account will be
> dispatched in the selected queue!
> If your account is trusted, the already existing
> x-otrs header at arrival time (for priority, ...) will
> be used! PostMaster filter will be used anyway."
>
> _Thanks
>
> Richard Mollel
>
>   
Richard:

I think I found the answer after thinking about it.
I am not using PopMasterPOP3. I am currently using fetchmail  to 
retrieve mail via an imap connection over ssl.  The fetchmail command is 
set up via cron job
I then have a forward to dump it into procmail
I set it up like 7.2.3. on
http://doc.otrs.org/2.0/en/html/x1244.html

Looks like the best/preferred/easiest/only way I should do this is to 
make procmail recipes for my procmailrc......

I'll give that a shot and that should be fine....

Thanks again

alan