[otrs] Feeds mails to OTRS via HTTP(S)

[Nils Breunese (Lemonbit Internet)]

Richard Hinkamp wrote:

>>> - Cron running the script every 5 minutes, even if there may be  
>>> no mail at all.
>> What's the problem with that?
>
> Unneeded CPU usage.
>
>>> And if there's mail, there is a max 5 minute delay in getting the  
>>> mails.
>> You can change the time between checks in the cronjob.
>
> Yes, I can set the cronjob to check every minute, but that's even  
> more CPU usage.

I doubt running that cronjob is going to slow down your machine. If  
it is you really need to get a better machine for your OTRS  
installation. Checking for mail is just something that needs to be  
done if you don't have a mailserver on the same machine.

> Even if I had enough CPU power, I still have the issue with the  
> attachments.

I have no experience with using OTRS with large attachments so I  
can't help you with that. I don know the issue comes along on this  
mailinglist frequently. Usually the problem is the MySQL maximum  
packet size or something like that, but since you said it worked fine  
when piping the mail directly into the system, I guess that is not  
the problem you're seeing.

Nils Breunese.