[otrs] Customer limitations: just "New ticket"

[Boniforti Flavio]

Hello list!
As I'm figuring out how to implement OTRS into my existing IT 
Environment, I was thinking that my users would be getting quite 
confused if they should be able to have "many" buttons in their console.

Now, I'm asking: is it possible to leave the customers' just the ability 
to create NEW TICKETS? No Prefs, no open ticket views, or similar...

Thanks
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Boniforti Flavio
Provincia del Verbano-Cusio-Ossola
Ufficio Informatica

Tecnoparco del Lago Maggiore
Via dell'Industria, 25
28924 Verbania
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