[otrs] Customer limitations: just "New ticket"

[Nils Breunese (Lemonbit Internet)]

Boniforti Flavio wrote:

> As I'm figuring out how to implement OTRS into my existing IT  
> Environment, I was thinking that my users would be getting quite  
> confused if they should be able to have "many" buttons in their  
> console.
>
> Now, I'm asking: is it possible to leave the customers' just the  
> ability to create NEW TICKETS? No Prefs, no open ticket views, or  
> similar...

I would just let your customers send an e-mail to the OTRS system.  
See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/ 
x1244.html) for more information.

Nils Breunese.