[otrs] OTRS Upgradation

[Peter van Beugen]

See:
http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING

you can copy all your data tot your new server 
mysql files on a linux server are usually in /var/lib/mysql/otrs (so
OTRS is the database here!)

I installed 2.04, renamed the OTRS directory to OTRS2 (or something...)
and than just copied the OTRS directory (= the MySQL database) to the
new server (in /var/lib/mysql of course).
(better is dumping en importing your data, but it works and is very fast
this way...)

Than I ran the upgrade script :
For MySQL:
      cat $OTRS_HOME/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u
root otrs

maybe you must chown and chgrp the mysql files to owner/group mysql

It worked for me...

Regards,
Peter



-----Oorspronkelijk bericht-----
Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Ravi
AHUJA
Verzonden: maandag 7 augustus 2006 14:09
Aan: otrs at otrs.org
Onderwerp: [otrs] OTRS Upgradation

Hi,

We are planing to upgrade to v 2.0.4.from 1.3   I have installed 2.0.4 
on   a new server.
I want to know, do i need to again create all users & queues, or there 
is some procedure to update from my old 1.3 otrs server.

Thnaks
Ravi Ahuja

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