[otrs] Customer limitations: just "New ticket"

[James Dehnert]

On Aug 7, 2006, at 8:42 AM, Nils Breunese (Lemonbit Internet) wrote:

> Boniforti Flavio wrote:
>
>> As I'm figuring out how to implement OTRS into my existing IT  
>> Environment, I was thinking that my users would be getting quite  
>> confused if they should be able to have "many" buttons in their  
>> console.
>>
>> Now, I'm asking: is it possible to leave the customers' just the  
>> ability to create NEW TICKETS? No Prefs, no open ticket views, or  
>> similar...
>
> I would just let your customers send an e-mail to the OTRS system.  
> See chapter 7.2 in the manual (http://doc.otrs.org/2.0/en/html/ 
> x1244.html) for more information.
>
> Nils Breunese.

If they ask for more interaction, you can point them to the web  
interface on a user by user basis.  My users find the FAQ area pretty  
helpful, and several folks like to track their cases (especially the  
longer more complex cases)


Thanks,
     Zeke

--
James "Zeke" Dehnert
mailto:jdehnert at norcalnetworks.com
Phone: +1 707.546.6620 Fax: +1 707.546.6715
"Life is racing, everything else is just waiting"