[otrs] Customer limitations: just "New ticket"

[mohamad]

hello all

sorry im new to otrs im having problem installing it on a 64 bit linux 
system ... i keep getting mysql error not being able to connect .. and 
sometime apache doesnt work ......   i did get it all going before but 
when i got to creating the data base threw the web browser i get access 
denied error .... so i formated the hard drive started again agter 
couple of week's .. anways will anyone please be able to quid me threw 
it more easily ? i am fallowing the instruction but have data base 
connection errors .. thanks

James Dehnert wrote:
>
> On Aug 7, 2006, at 8:42 AM, Nils Breunese (Lemonbit Internet) wrote:
>
>> Boniforti Flavio wrote:
>>
>>> As I'm figuring out how to implement OTRS into my existing IT 
>>> Environment, I was thinking that my users would be getting quite 
>>> confused if they should be able to have "many" buttons in their 
>>> console.
>>>
>>> Now, I'm asking: is it possible to leave the customers' just the 
>>> ability to create NEW TICKETS? No Prefs, no open ticket views, or 
>>> similar...
>>
>> I would just let your customers send an e-mail to the OTRS system. 
>> See chapter 7.2 in the manual 
>> (http://doc.otrs.org/2.0/en/html/x1244.html) for more information.
>>
>> Nils Breunese.
>
> If they ask for more interaction, you can point them to the web 
> interface on a user by user basis.  My users find the FAQ area pretty 
> helpful, and several folks like to track their cases (especially the 
> longer more complex cases)
>
>
> Thanks,
>     Zeke
>
> -- 
> James "Zeke" Dehnert
> mailto:jdehnert at norcalnetworks.com
> Phone: +1 707.546.6620 Fax: +1 707.546.6715
> "Life is racing, everything else is just waiting"
>
>
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