AW: [otrs] Can't use an undefined value as a HASH reference at../..//Kernel/System/Ticket/Article.pm line 1117

[Schulze, Michael]

Try to do database update - then it works.
 
best regards,
 
 Mick
 

________________________________

Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von
Telley, Stefan
Gesendet: Dienstag, 8. August 2006 13:05
An: otrs at otrs.org
Betreff: [otrs] Can't use an undefined value as a HASH reference
at../..//Kernel/System/Ticket/Article.pm line 1117



Hi all, 

I have the following problem with OTRS 2.0.4:

If i login with customer login at customer.pl and I try to open a new
ticket, then I get the following errormessage:

Can't use an undefined value as a HASH reference at
../..//Kernel/System/Ticket/Article.pm line 1117.

In OTRS I found the following errormessages:

Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name!

Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID!

In /var/log/messages i get a message, that a new ticket has been
created.

After this error neither the customer nor the agent can open any ticket
from that customer. If I try to open a ticket from that customer i get
the same error as above.

 

I already did some test:

- Installation on another OTRS Server

- Restore of data on a new database

I think i have corrupt data in my database, but where?

 

Thank you

Cheers Stefu

 

 
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