[otrs] OTRS Upgradation

[Ravi AHUJA]

Thanks, it worked!!

Peter van Beugen wrote:

>See:
>http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING
>
>you can copy all your data tot your new server 
>mysql files on a linux server are usually in /var/lib/mysql/otrs (so
>OTRS is the database here!)
>
>I installed 2.04, renamed the OTRS directory to OTRS2 (or something...)
>and than just copied the OTRS directory (= the MySQL database) to the
>new server (in /var/lib/mysql of course).
>(better is dumping en importing your data, but it works and is very fast
>this way...)
>
>Than I ran the upgrade script :
>For MySQL:
>      cat $OTRS_HOME/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u
>root otrs
>
>maybe you must chown and chgrp the mysql files to owner/group mysql
>
>It worked for me...
>
>Regards,
>Peter
>
>
>
>-----Oorspronkelijk bericht-----
>Van: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Namens Ravi
>AHUJA
>Verzonden: maandag 7 augustus 2006 14:09
>Aan: otrs at otrs.org
>Onderwerp: [otrs] OTRS Upgradation
>
>Hi,
>
>We are planing to upgrade to v 2.0.4.from 1.3   I have installed 2.0.4 
>on   a new server.
>I want to know, do i need to again create all users & queues, or there 
>is some procedure to update from my old 1.3 otrs server.
>
>Thnaks
>Ravi Ahuja
>
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