Helo, How to handle newline in new ticket which is submitted via email? I always got the following: From: asfik at domain.tld To: test at domain.tld Subject: test \ntest\n\ntest\n\ntest\n\n\n\n I have try change DefaultCharset to iso-8859-1 or utf-8, but it doesn't help. Thank you, -- Asfihani