[otrs] Pending notification doesn't work

[Kuivaniemi, Esa]

Hello!

 

I have worked with the OTRS about one month. I have one very strange
problem, OTRS doesn't send a pending nor escalation notification when
the ticket has reached it's time limit. However it sends a notification
if somebody moves ticket into My Queue. 

 

Into the system log appears a note when the ticket move notification is
send (Sent agent 'Move' notification to 'ekuivaniemi at bigdutchman.de'.) ,
but  there appears no note about pending notification. Sometimes into
the system log appears a this kind of note: "Can't find notification for
Agent::PendingReminder and es, try it again with en!" , but not every
time.

 

I have tried to check all configurations, but I haven't found a
solution.

 

Thanks for your help!

 

Esa Kuivaniemi BigDutchman  


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