[otrs] Pending notification doesn't work

[Matthias Wegner]

Hi,

Are you running thependingjobs cron job ? I think you do .
check if you have locked the Ticket.
If not, you must be a subscriber of the queue to get the notification. 
If there is no
subscriber of the queue there will be no notification..

Greetings
Matthias

Kuivaniemi, Esa wrote:
>
> Hello!
>
>  
>
> I have worked with the OTRS about one month. I have one very strange 
> problem, OTRS doesn't send a pending nor escalation notification when 
> the ticket has reached it's time limit. However it sends a 
> notification if somebody moves ticket into My Queue.
>
>  
>
> Into the system log appears a note when the ticket move notification 
> is send (Sent agent 'Move' notification to 
> 'ekuivaniemi at bigdutchman.de'.) , but  there appears no note about 
> pending notification. Sometimes into the system log appears a this 
> kind of note: "Can't find notification for Agent::PendingReminder and 
> es, try it again with en!" , but not every time.
>
>  
>
> I have tried to check all configurations, but I haven't found a solution.
>
>  
>
> Thanks for your help!
>
>  
>
> Esa Kuivaniemi BigDutchman  
>
> +++ Besuchen Sie uns im Internet! Unter www.bigdutchman.de finden Sie 
> wertvolle Informationen, hilfreiche Tipps und interessante Specials 
> rund um die moderne Tierhaltung. +++
>
>  
>
> +++ Please visit our website at www.bigdutchman.com . You will find 
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> Bookmark it today! +++
>
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