[otrs] Email ticket integration question

[jtown at eml.cc]

Hello Christian,

Thank you very much for your reply! I explain what I meant below...

On Thu, 17 Aug 2006 16:46:57 +0200, "Christian Schoepplein"
<christian.schoepplein at otrs.com> said:
> Hello,
> 
> On Wed, Aug 09, 2006 at 03:22:21PM +0200, jtown at eml.cc wrote:
> >My users are now using the web interface to crate tickets and their
> >login id is their email address. I'd like they also were able to use the
> >email to create them, but I don't know if the system would recognize
> >them and show them the email tickets in theirs customer web interface.
> 
> Do you mean your customer user or the agents who reply to tickets?
> 

I mean a customer user: let's say you have a customer (created by itself
using the customer web page) with id 'user at domain'. That user sends a
mail to the ticket system from that address. Is that mail linked to the
'user at domain' account (so it appears in his/her ticket queue) or is
considered as a new customer? I don't
know if I've explained it very well, tell me if I don't.

Thanks again in advance,

J