[otrs] Error when forwarding tickets

[Danie]

I checked the Queue and it definitely has a valid email address , as 
well the email address I'm sending it to is also valid.

Is there an option so that when forwarding tickets you can change the 
 From field? What else can be the problem?




Christian Schoepplein wrote:
> Hi,
>
> On Wed, Aug 16, 2006 at 12:32:15PM +0200, Danie wrote:
>   
>> Getting the following error when trying to use the "Forward" link in the 
>> Zoom function :
>>
>> Message: Need From!
>>
>> Traceback (16408):
>>  Module: Kernel::System::Ticket::Article::ArticleSend (v1.94) Line: 1254
>>  Module: Kernel::Modules::AgentTicketForward::SendEmail (v1.8) Line: 527
>>  Module: Kernel::Modules::AgentTicketForward::Run (v1.8) Line: 80
>>  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
>>  Module: 
>> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler 
>> (v) Line: 47
>>  Module: (eval) (v1.80) Line: 203
>>  Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
>>  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
>>  Module: ModPerl::Registry::handler (v1.99) Line: 30
>>
>> Not sure what this error message means , anyone else come across this ?
>>     
>
> No valid address was specified for the ueue where the ticket is stored 
> and where you want to forward it.
>
> Regards,
>
>   Christian
>
>   
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