[otrs] FW: Is there a way to specify a queue when sending e-mail? -- UPDATE--

[Her, Andre]

Seems possible by configure 
PopMasterFilter to redirect mail where subject is ^DNS to the DNS_DHCP
queue !!

>From admin OTRS screen

Adm>divers > Postmastefilter
En-tete 1 (header 1 ?) Subject  Value ^DNS
Assing En-tets 1 vallue DNS_DHCP

First test positive, 
CU
AndreBottom of Form 2

> ______________________________________________ 
> From: 	Her, Andre  
> Sent:	donderdag 17 augustus 2006 9:33
> To:	'User questions and discussions about OTRS.org'
> Subject:	Is there a way to specify a queue when sending e-mail?
> 
> I have defined several queues on my OTRS 2.0.4 server.
> For DNS requests, WEB services, new install.
> Users are normally supposed to handle only the requests they are
> responsible for, DNS,WEB,install,etc.
> I accept requests send by e-mail.
> And I would like if there is a way to automatically direct the
> requests, coming by e-mail, to the correct queue?
> 
> Many thanks in advances
> Andre
> 
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