[otrs] Automatically merging email responses into original ticket

[Jeff Lansidel]

Lee,

Your symantec email filter blocked my reply, more than likely because i had
some unix commands in the body.

Do you have another email address so i can reply to you?


Jeff


>
>
> On 8/25/06, Lee Friedman <lee at stigroup.net> wrote:
> >
> >  Jeff,
> >
> > Been testing and trying to get it working for several days now.  I am
> > running 2.0.4, and using fetchmail and PostMaster.pl to retrieve mail
> > from a POP email account.
> >
> > Lee
> >
> >  ------------------------------
> > *From:* otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] *On Behalf
> > Of *Jeff Lansidel
> > *Sent:* Friday, August 25, 2006 12:06 AM
> > *To:* User questions and discussions about OTRS.org
> > *Subject:* Re: [otrs] Automatically merging email responses into
> > original ticket
> >
> > Lee,
> >
> > I didn't have to configure anything to make this happen, it was already
> > set up that way. Have you tested it yet?
> >
> > Jeff
> >
> >
> >
> > On 8/24/06, Lee Friedman <lee at stigroup.net> wrote:
> > >
> > >  I was under the impression that OTRS could do this, but cannot find
> > > configuration options to set it up.  Here is the scenario.  A ticket is
> > > created via the Compose Email/new Ticket web page.  An email is sent to the
> > > email address in the "To" field.  The recipient of that email responds back,
> > > keeping the subject line intact, so that the Ticket Number remains (after
> > > Re:).  I want OTRS when it receives the return email to merge the email into
> > > the original ticket.  Is this possible, and if so, where is it configured.
> > >
> > > Thanks in advance,
> > > Lee Friedman
> > >
> > > -----------------------------------------------------------------
> > > ***Lee Friedman - Consultant *
> > > Secure Technology Integration Group, Ltd.
> > > Ansonia Station P.O. Box 237165
> > > New York, NY  10023
> > > -----------------------------------------------------------------
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> > >
> > >
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