Re: [otrs] can´t authorize e -mail problem

[Nils Breunese (Lemonbit Internet)]

Marc wrote:

> Try using \@ instead of @ in the username. This was mentioned on this
> list recently. (Yes, the GUI should probably make this "just work".)
>
> Nils Breunese.
> <<<
>
> Thanks Nils, but NO success!
>
> When I use "sardiniatravel\@sardiniatravel.net as username and put in
> hostname "sardiniatravel", then it says:
> Auth for user sardiniatravel\@sardiniatravel.net at sardiniatravel.net
> failed!

Do you enter the username directly into the config file or throught  
the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/ 
012068.html for the original post that said escaping the @-sign  
worked. Also note that that archived mail has "@" replaced by "_at_",  
the original mail has just "@".

> So... what now?? I MUST get this to work!! I don´t get any mails to  
> OTRS
> and it´s my work!!!

Cool down or go get commercial support (http://www.otrs.com/). No  
need to panic, we're only trying to help you here.

Nils Breunese.