Re: [otrs] can´t authorize e -mail problem

[Nils Breunese (Lemonbit Internet)]

Mercator GmbH wrote:
> > the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/
> > 012068.html for the original post that said escaping the @-sign
> > worked. Also note that that archived mail has "@" replaced by  
> "_at_",
> > the original mail has just "@".
>
> I have read the article. Actually, in my Config.pm is NO entry for  
> sendmail, since I had to install OTRS new and all my configurations  
> got lost... I have added this now. Is this OK? (sendmail path is  
> correct!)
>
> And what about the pop3 settings in the GUI? Delete them?
>
>     # SendmailModule
>     # (Where is sendmail located and some options.
>     # See 'man sendmail' for details. Or use the SMTP backend.)
>     $Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
>     $Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -i -f ';
>     #
>     $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
>     $Self->{'SendmailModule::Host'} = 'sardiniatravel.net';
>     $Self->{'SendmailModule::Port'} = '25';
>     $Self->{'SendmailModule::AuthUser'} = 'sardiniatravel 
> \@sardiniatravel.net';
>     $Self->{'SendmailModule::AuthPassword'} = ' ... ';

The mail I linked to solved a problem with sending mail from OTRS  
(notifications, replies, etc.). Your problem is getting the mails  
into the system as tickets, right? I figured the same thing might  
apply, using \@ instead of @. But there's always the possibility it's  
something else. Personally I've never had a problem using OTRS.

Nils Breunese.