R: [otrs] OTRS Reporting modules

[Simone Girlanda]

I need it too, I'm planning to create something using Crystal Reports onto
my network, but a shared / open solution will be best.

anybody would like to collaborate to create them ?

using which tools ?

Simone
  -----Messaggio originale-----
  Da: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]Per conto di
BALAN, Daniel
  Inviato: martedì 7 febbraio 2006 11.24
  A: otrs at otrs.org
  Oggetto: [otrs] OTRS Reporting modules


  Hello otrs,




  Does any one implemented any advanced reporting system in order to
monitor:

  - operators activity: number of worked tickets; accounted time; login
time; escalated tickets; etc ...

  - SLA;

  - first call resolution;

  - any other useful CS indicators;




  I think this should be next big move for OTRS, to improve the reporting
system.

  Thanks for your attention,

  Daniel
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