R: [otrs] OTRS Reporting modules
simone.girlanda at datacheck.it
Tue Feb 7 12:39:18 CET 2006
I need it too, I'm planning to create something using Crystal Reports onto
my network, but a shared / open solution will be best.
anybody would like to collaborate to create them ?
using which tools ?
Da: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]Per conto di
Inviato: martedì 7 febbraio 2006 11.24
A: otrs at otrs.org
Oggetto: [otrs] OTRS Reporting modules
Does any one implemented any advanced reporting system in order to
- operators activity: number of worked tickets; accounted time; login
time; escalated tickets; etc ...
- first call resolution;
- any other useful CS indicators;
I think this should be next big move for OTRS, to improve the reporting
Thanks for your attention,
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