R: [otrs] Contact customer - remote connection

Simone Girlanda simone.girlanda at datacheck.it
Wed Feb 15 16:52:04 CET 2006


no solution yet. 



-----Messaggio originale-----
Da: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org]Per conto di
Florian
Inviato: mercoledì 15 febbraio 2006 16.46
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] Contact customer - remote connection


Did you find a solution ?
I'm interested by inserting different ways to deal with customers...

Florian

Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit :
> I would like to insert a different way to "Contact customer":
> now the system allow only "phone call", but we usually connect to user
> computer using remote access (remote desktop, pc-anyware, etc.).
> 
> So we need to have also a "remote connection" record type. 
> This kind of operation must be notified to user (phone call does not).
> 
> Do anybody know how to do that ?
> 
> Ciao
> 
> Simone
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