[otrs] System / SysConfig error message

Nils Breunese (Lemonbit Internet) nils at lemonbit.nl
Tue Feb 21 14:04:58 CET 2006


Oliver Buckie wrote:

> I have installed OTRS 2.0.4 on Debian. I can login as  
> root at localhost OK
> and go to the Admin menu. However, as soon as I try to go to the  
> System,
> SysConfig page, I get the following error:
>
> ==================== cut ====================
> Software Error
>
> Can't locate object method "new" via Package "XML::Parser:Lite" at
> ../..//kernel/System/XLM.pm line 781
> ==================== cut ====================
>
> Also, I get the following error when I goto Misc, Package Manager:
>
> ==================== cut ====================
> Software Error
>
> ERROR: Need write permission in OTRS home
> Try: $OTRS_Home/bin/SetPermissions.sh !!!
> ==================== cut ====================
>
> This is a complete new install and I've done no configuration  
> changes -
> first login. Any ideas what I've done wrong and how to fix these
> problems?

Well, did you do what the error says? Run $OTRS_Home/bin/ 
SetPermissions.sh. And while you're at it, is everything ok according  
to $OTRS_Home/bin/otrs.checkModules?

Nils Breunese.


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