[otrs] otrs wont send email
Stephen Gebbie
Stephen.Gebbie at Sun.COM
Thu Jul 6 12:26:46 CEST 2006
hi
have just installed otrs & it doesnt send out mails.
nothing on receipt of a new ticket & nothing when i send a mail from the
ticket interface.
tha log file doesnt show anything:
newstage# more /tmp/otrs.log
[Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::TicketCreate]
New Ticket [2006070610000027/t2] created
(TicketID=33,Queue=Raw,Priority=3 normal,State =new)
[Thu Jul 6 02:49:43
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email
to 'xx.xx at xx.com' from 'OTRS System <otrs at xxx.eng>'. HistoryType =>
SendAutoReply, Subject => Re: [Ticket#2006070610000027] t2;
[Thu Jul 6 02:49:43
2006][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent
auto response (SendAutoReply) for Ticket [2006070610000027] (TicketID
=33, ArticleID=61) to 'xxx.xxx at xx.com'.
can anyone suggest any tweaks to either get the log dumping more so i
can see is sendmail is failing or otrs is failing
thanks
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