[otrs] otrs wont send email

Stephen Gebbie Stephen.Gebbie at Sun.COM
Thu Jul 6 12:26:46 CEST 2006


hi
have just installed otrs & it doesnt send out mails.
nothing on receipt of a new ticket & nothing when i send a mail from the 
ticket interface.

tha log file doesnt show anything:

newstage# more /tmp/otrs.log
[Thu Jul  6 02:49:43 2006][Notice][Kernel::System::Ticket::TicketCreate] 
New Ticket [2006070610000027/t2] created 
(TicketID=33,Queue=Raw,Priority=3 normal,State =new)

[Thu Jul  6 02:49:43 
2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email 
to 'xx.xx at xx.com' from 'OTRS System <otrs at xxx.eng>'. HistoryType => 
SendAutoReply, Subject => Re: [Ticket#2006070610000027] t2;

[Thu Jul  6 02:49:43 
2006][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent 
auto response (SendAutoReply) for Ticket [2006070610000027] (TicketID 
=33, ArticleID=61) to 'xxx.xxx at xx.com'.


can anyone suggest any tweaks to either get the log dumping more so i 
can see is sendmail is failing or otrs is failing

thanks


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