[otrs] Problem in otrs.conf

Mike Pietersen mikep at allstatefastener.com
Thu Jul 6 12:15:50 CEST 2006


I'm not really sure what you're getting at but here are a few

1. Make sure SELinux is disabled. If this is not disabled, it will give
you a 500 error on your server when trying access the installer.pl file.
You can do this temporarily by executing:

setenforce 0

Off the top of my head, I can't remember how to permanently disable it,
but I think it's somewhere in the /etc/httpd/conf/httpd.conf/ labeled as

2. Out of the box, OTRS is not configured to work with Apache2, because
the RPM's have been compiled with with old apache info. The latest RPM
was compiled for FC3, which was prior to Apache2's release (to my
You will have to make 3 changes to the otrs.conf file in order for it to
start httpd properly.

In your otrs.conf (/etc/httpd/conf.d/otrs.conf) make the following

Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl

PerlModule Apache::Reload
PerlModule Apache2::Reload

PerlInitHandler Apache::Reload
PerlInitHandler Apache2::Reload

That should get everything up and running, but post back if you have any
more difficulties.

Mike Pietersen, A+, MCP
All State Fastener Corporation
IT (586) 498-1388

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Joe Fusco
Sent: Wednesday, July 05, 2006 4:40 PM
To: otrs at otrs.org
Subject: [otrs] Problem in otrs.conf

I'm using Fedora Core 5 and have installed the otrs rpm.  The included
readme says install the rpm, restart apache, and launch the web
configuration.  Apache still won't start.  When I rename the
/etc/conf.d/otrs.conf file, httpd starts just fine.  That tells me the
problem is in the otrs.conf file... but where?  I'm not getting any
feedback, other than a warning about a useless use of AllowOverride,
that tells me where the problem might be.

ANY help is appreciated.


Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
206 W. 6th
Stillwater, OK 74074
Ph:  405.707.0600
Fax: 405.707.7129
Cell: 405.612.8040

Email: joe.fusco at oceandental.net

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