[otrs] Clarification required about Internal Note, External Note and Note Report

[Prafulla Kumar H.S.]

Hi,

1. While closing a call there is an option for selecting Internal Note,
External Note and Report.  I am not able understand exactly how to make
use of this functionality.  I request some to tell me about the
difference between each one of them.

2. After closing a ticket, is it possible to send the contents recorded
in "text area" of closing ticket menu to requester, agent and queue
owner.



Regards,
Prafulla Kumar