[otrs] Question regarding backups

[Nils Breunese (Lemonbit Internet)]

Craig Johnson wrote:

> We utilize OTRS for our problem ticket tracking, and we’re trying  
> to find a way to do a nightly automated backup of the database. Is  
> anyone currently doing this? If so – what/how are you doing it? Are  
> there any components/plugins that we could use and configure for  
> our needs?

If you just want to backup the database you can use the dump tools  
for your database (for instance mysqldump if you're using MySQL).  
Also take a look at the included backup script (/opt/otrs/scripts/ 
backup.pl on my installation).

Nils Breunese.