[otrs] Problem duplicated Notification for any action

[Gustavo Nuñez]

Thanks Mike:
agent accounts are users?
I have 5 users in the system, and all have a diferent e-mail, but share 
queue.
recibe two mails to same user, two mails with this text, where Gustavo 
is the one user, for example:

Hola Gustavo,
Hay un Nuevo Ticket en "General"!
Systema de Tickets MG escribio:
--

>> prueba
>> 
>> --
>>  Gustavo Nuñez --
>> --
>  
>
--

Notificacion automatica.


Thanks
Gustavo

Seigafuse, Mike escribió:

>Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
>
>-----Original Message-----
>From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gustavo Nuñez
>Sent: Wednesday, July 26, 2006 10:06 AM
>To: User questions and discussions about OTRS.org
>Subject: Re: [otrs] Problem duplicated Notification for any action
>
>Hello
>I looking in Admin Auto Response <-> Queue, but I don´t have any 
>asociation for autoresponses and queues.
>There are my screen:
>Opciones
>Colas 	Respuestas Automaticas
>Eduardo 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=2> 
>	-nada-
>General 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=5> 
>	-nada-
>Imprenta 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=4> 
>	-nada-
>Internet 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=1> 
>	-nada-
>Sistemas 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=3> 
>	-nada-
>Web Hosting 
><http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=6> 
>	-nada-
>
>
>I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a 
>problem.
>Very Thank, other suggest????
>Gustavo
>
>Seigafuse, Mike escribió:
>
>  
>
>>Did you check under the admin screens and look at Auto Response <-> Queue?
>>
>>Perhaps you have multiple auto responses defined?
>>
>>
>>
>>-----Original Message-----
>>From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of Gustavo Nuñez
>>Sent: Wednesday, July 26, 2006 9:41 AM
>>To: User questions and discussions about OTRS.org
>>Subject: [otrs] Problem duplicated Notification for any action
>>
>>Please, help my with this problem. I sent this problem, before, but not 
>>have a responses.
>>
>>I clearing the problem:
>>For any action, otrs send two Notification identical (duplicated) to 
>>users or client.
>>For example i create a tk from my queue and i recive this mails subject:
>>
>>Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>>Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>>
>>I view logs from mail server and Real otrs sent two mails.
>>I find the problem, but not view.
>>Thanks.
>>Gustavo
>>    
>>