[otrs] Problem duplicated Notification for any action

[Gustavo Nuñez]

Mike, look:
At create a new tk, this is log from otrs:
Wed Jul 26 11:40:32 2006      notice      OTRS-CGI-1      Sent email to 
'"Cliente Generico" <null at mgsystem.com>' from 'Systema de Tickets MG 
<administrador at domain.com>'. HistoryType => EmailAgent, Subject => Re: 
[Ticket#200607261000031] eeee;
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     Sent agent 
'NewTicket' notification to 'user4 at domain.com'.
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     Sent agent 
'NewTicket' notification to 'user5 at domain.com'.
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     Sent agent 
'NewTicket' notification to 'user1 at domain.com'.
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     Sent agent 
'NewTicket' notification to 'user2 at domain.com'.
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     Sent agent 
'NewTicket' notification to 'user3 at domain.com'.
Wed Jul 26 11:40:32 2006     notice     OTRS-CGI-1     New Ticket 
[200607261000031/eeee] created (TicketID=21,Queue=General,Priority=3 
normal,State=Abierto)
Wed Jul 26 11:40:12 2006     notice     OTRS-CGI-1     User: 'gnunez' 
updated successfully (2)!
Wed Jul 26 11:33:07 2006     notice     OTRS-CGI-1     Sent email to 
'"Cliente Generico" <null at domain.com>' from 'Systema de Tickets MG 
<administrador at domain.com>'. HistoryType => EmailAgent, Subject => Re: 
[Ticket#200607261000023] prueba;

Where view otrs sending one mail for each user, and with diferent addresses.
I probe with configuration from user, Notification, but not encountred a 
solution......I have two mails duplicated for user...with client is same...
Gustavo

Gustavo Nuñez escribió:

> Thanks Mike:
> agent accounts are users?
> I have 5 users in the system, and all have a diferent e-mail, but 
> share queue.
> recibe two mails to same user, two mails with this text, where Gustavo 
> is the one user, for example:
>
> Hola Gustavo,
> Hay un Nuevo Ticket en "General"!
> Systema de Tickets MG escribio:
> -- 
>
>>> prueba
>>>
>>> -- 
>>>  Gustavo Nuñez --
>>> -- 
>>
>>  
>>
> -- 
>
> Notificacion automatica.
>
>
> Thanks
> Gustavo
>
> Seigafuse, Mike escribió:
>
>> Do you have two agent accounts both with the same email address and 
>> that both have the queue under My Queues?
>>
>> -----Original Message-----
>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf 
>> Of Gustavo Nuñez
>> Sent: Wednesday, July 26, 2006 10:06 AM
>> To: User questions and discussions about OTRS.org
>> Subject: Re: [otrs] Problem duplicated Notification for any action
>>
>> Hello
>> I looking in Admin Auto Response <-> Queue, but I don´t have any 
>> asociation for autoresponses and queues.
>> There are my screen:
>> Opciones
>> Colas     Respuestas Automaticas
>> Eduardo 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=2> 
>>     -nada-
>> General 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=5> 
>>     -nada-
>> Imprenta 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=4> 
>>     -nada-
>> Internet 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=1> 
>>     -nada-
>> Sistemas 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=3> 
>>     -nada-
>> Web Hosting 
>> <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=6> 
>>     -nada-
>>
>>
>> I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a 
>> problem.
>> Very Thank, other suggest????
>> Gustavo
>>
>> Seigafuse, Mike escribió:
>>
>>  
>>
>>> Did you check under the admin screens and look at Auto Response <-> 
>>> Queue?
>>>
>>> Perhaps you have multiple auto responses defined?
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf 
>>> Of Gustavo Nuñez
>>> Sent: Wednesday, July 26, 2006 9:41 AM
>>> To: User questions and discussions about OTRS.org
>>> Subject: [otrs] Problem duplicated Notification for any action
>>>
>>> Please, help my with this problem. I sent this problem, before, but 
>>> not have a responses.
>>>
>>> I clearing the problem:
>>> For any action, otrs send two Notification identical (duplicated) to 
>>> users or client.
>>> For example i create a tk from my queue and i recive this mails 
>>> subject:
>>>
>>> Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>>> Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>>>
>>> I view logs from mail server and Real otrs sent two mails.
>>> I find the problem, but not view.
>>> Thanks.
>>> Gustavo
>>>   
>>
>
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