[otrs] Otrs 2.0.4 reply and or reply all

Hofmann, Sebastian hofmann at dvs.de
Thu Jul 27 12:23:30 CEST 2006


Hello,

is it possible to change the reply to a reply all?,
because we have the following problem:

Otrs behaviour if I click on empty answer.
TO = FROM
CC = CC - MYADDRESS

We need this behaviour:
TO = FROM
CC = TO + CC - MYADDRESS

Is that possible? Because we get often emails with more persons on the "TO" line, and when we
answer on this, only one person got the message.

With kind regards
Sebastian Hofmann


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