[otrs] Problem duplicated Notification for any action

[Gustavo Nuñez]

Hi,
I create ticket by web interface.
Details of Queue, Users and Groups:
I have 3 queues : Queue1 asociated with Group1 - Queue2 asociated with 
Group2 - Queue3 asociated with Group3
I have 4 users: User1 (member of Group1, Group2 and Group3) asociated 
with Queue1, Queue2 y Queue3 - User2 (member of Group1 and Group2) 
asociated with Queue1 and Queue2 - User3 (member of Group1 and Group3) 
asociated with Queue1 and Queue3 -User4 (memeber of Group3) asociated 
with Queue3.
The users have a diferent mail address.
All queues have a uniq system mail address.
If  i create a ticket by web interface to Queue 1, not especified 
owener, I think.....the system send notification to all members from 
Queue1, one mail to user.....but I have 2 mails for User.

Thanks.
Gustavo

Prafulla Kumar H.S. escribió:

>Hi,
>
>I presume that you are getting these duplicate mails as agent of the
>system.
>
>To overcome this problem, login to system.  Go to preferences area.  On
>the right side panel, there is one menu area by name [My Queues].  Find
>out whether more than one queue is selected by you.  You can select
>un-wanted queues and you may not get notification from that queue.
>
>In this case, what would have happened is that your e-mail id is
>entered in two places and then the system would have been configured to
>send the notification for the ids.
>
>I request you to try out the above mentioned things and if the same is
>not working, request send more info about your queue configuration.
>
>
>
>Message: 5
>Date: Wed, 26 Jul 2006 10:41:21 -0300
>From: Gustavo Nu?ez <gustavo at mgsystem.com>
>Subject: [otrs] Problem duplicated Notification for any action
>To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
>Message-ID: <44C77101.4000502 at mgsystem.com>
>Content-Type: text/plain; charset=us-ascii; format=flowed
>
>Please, help my with this problem. I sent this problem, before, but not
>
>have a responses.
>
>I clearing the problem:
>For any action, otrs send two Notification identical (duplicated) to 
>users or client.
>For example i create a tk from my queue and i recive this mails
>subject:
>
>Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
>
>I view logs from mail server and Real otrs sent two mails.
>I find the problem, but not view.
>Thanks.
>Gustavo
>
>------------------------------
>
>
>
>
>Regards,
>Prafulla Kumar
> 
>
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