[otrs] RE: 1. Re: Multiple OTRS HowTo - Document Ready (Graham Leggett)

Thu Jul 27 15:31:13 CEST 2006

Hello,

I'd like to have it, too...

Thanks!

Carlos Andrés Cardona
Analista de Informática
Centro de Tecnologías de Información y Comunicación

Universidad Pontificia Bolivariana
Circular 1 No 70-01 Bloque 9
Medellín COLOMBIA
Tel:  +57 4 415 9006
Fax: +57 4 230 6164
carlos.cardona at upb.edu.co
--------------------------  www.upb.edu.co  ------------------------------
UPB 70 años de Transformación Social y Humana
-----Mensaje original-----
De: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] En nombre de otrs-request at otrs.org
Enviado el: Jueves, 27 de Julio de 2006 05:00 a.m.
Para: otrs at otrs.org
Asunto: otrs Digest, Vol 36, Issue 41

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Today's Topics:

   1. Re:  Multiple OTRS HowTo - Document Ready (Graham Leggett)
   2. RE:  How to delete or close more than 500 messages! (Her, Andre)
   3.  Otrs 2.0.4 reply and or reply all (Hofmann, Sebastian)
   4.  Default Text in Ticket Submission Window (Prafulla Kumar H.S.)

----------------------------------------------------------------------

Message: 1
Date: Thu, 27 Jul 2006 10:40:57 +0200
From: Graham Leggett <minfrin at sharp.fm>
Subject: Re: [otrs] Multiple OTRS HowTo - Document Ready
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID: <44C87C19.4060905 at sharp.fm>
Content-Type: text/plain; charset="iso-8859-1"

jtown at eml.cc wrote:

>> Please let me knw if anybody of you want to knw of how to install multiple OTRS on to a single machine... I dont knw any place of where to publish it... I can mail it for you guyz...

Can you send it through to me too please :)

I can publish it online as well, if you like.

Regards,
Graham
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Message: 2
Date: Thu, 27 Jul 2006 11:06:27 +0200
From: "Her, Andre" <andre.her at eds.com>
Subject: RE: [otrs] How to delete or close more than 500 messages!
To: "User questions and discussions about OTRS.org" <otrs at otrs.org>
Message-ID:
	<D1794DC5735DC9429474BE0371DEF45705483527 at bemem201.emea.corp.eds.com>
Content-Type: text/plain;	charset="us-ascii"

Many thanks to both of you.
Andre 

-----Original Message-----
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Nils Breunese (Lemonbit Internet)
Sent: donderdag 27 juli 2006 10:36
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] How to delete or close more than 500 messages!

Andre Her wrote:

> RTFM ???

Read The Fine Manual.

http://doc.otrs.org/2.0/en/html/x1124.html

Nils Breunese.

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------------------------------

Message: 3
Date: Thu, 27 Jul 2006 11:23:30 +0200
From: "Hofmann, Sebastian" <hofmann at dvs.de>
Subject: [otrs] Otrs 2.0.4 reply and or reply all
To: <otrs at otrs.org>
Message-ID: <E425AE291A501C4D9BDCDF397723F36A05FF02 at mail1.dvs.de>
Content-Type: text/plain;	charset="iso-8859-1"

Hello,

is it possible to change the reply to a reply all?,
because we have the following problem:

Otrs behaviour if I click on empty answer.
TO = FROM
CC = CC - MYADDRESS

We need this behaviour:
TO = FROM
CC = TO + CC - MYADDRESS

Is that possible? Because we get often emails with more persons on the "TO" line, and when we
answer on this, only one person got the message.

With kind regards
Sebastian Hofmann

------------------------------

Message: 4
Date: Thu, 27 Jul 2006 03:46:27 -0600
From: "Prafulla Kumar H.S." <sprafulla at novell.com>
Subject: [otrs] Default Text in Ticket Submission Window
To: <otrs at otrs.org>
Message-ID: <44C8D8CA.4EF4.007B.0 at novell.com>
Content-Type: text/plain; charset=US-ASCII

Hi,

I want to put some text which will appear in the window when a customer
wants to submit a ticket.  Is it possible?

Regards,
Prafulla Kumar

------------------------------

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End of otrs Digest, Vol 36, Issue 41
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